Payment is due upon booking for camps and courses, but no later than the first day of a course.
1 Any course payments that are more than two weeks overdue will incur a 5% administrative fee.
2 If a cheque is returned unpaid we are charged a fee by the bank. We will make a £10 charge to you on each occasion this happens.
CANCELATIONS AND REFUNDS
1. If you wish to cancel a camp or course booking, 2 weeks notice must be given in order to receive a refund. Please note, refunds issued by PayPal & SagePay will incur a transaction fee.
2. Any cancellations after this 2-week period will result in your payment being held as a credit on your account with us.
3. Illness & Injury - If your child is unable to attended camp or course due to illness or injury it must be validated by a doctors note, and will be refunded in full less the days already attended. If no doctors note can be given then we are unable to provide a refund.
4. Any cancellations on the day due to illness or injury will not result in a refund or credit.
5. Responsibility for all booking details lies with you, when making the initial booking. Where possible we will make changes to your dates, subject to availability.
6. Refunds will be issued twice a month - the middle and end Friday.
Credits are valid for 6 months from the time of application can be used to reduce fees on any course. After this period the credit will be forfeited and may not be used for a future booking.
WHAT HAPPENS IF IT RAINS?
All our camps and courses will go ahead in wet weather. In the event of torrential rain or snow we will inform you if the course is cancelled and a refund will be offered.
In accordance with our child protection policy, we will not permit photographs or video of young people to be taken without the consent of the parents/carers of the child.
When booking a course or camp you will be asked to register and set up an account with us. During this process you will have the option to give permission for photos or videos to be taken.
Lions Sports Academy would like to use these images for marketing and promotional purposes. We ensure any images will be used solely for the purposes they are intended.
For child protection reasons we cannot allow any parent to take photographs or videos at our camps or courses. If you are found to be doing this you will be asked to delete the recorded materials, whether they are of your own child or someone else’s.
If you require any additional information please email: email@example.com
Please inform us of any activities a child may not be able to take part in, the reason why, and any medical, physical or behavioural problems during course registration. All information given will be treated in confidence.
Any medication such as inhalers should be handed to the Head Coach before the course commences.
Lions Sports Academy has a duty to respond if we suspect a child in our care may be suffering from abuse, or if a child makes a disclosure about abuse. In this event our coaches will follow the Lions Sports Academy Safeguarding Policy. Full details can be found on the Governance page of our website.
Our experienced coaches know when a child's behaviour requires guidance. In some circumstances our disciplinary procedures will be brought into action to protect the safety and enjoyment of the other children on our camps.
In an instance of unacceptable disruptive behaviour, the child will be asked to sit out for a few minutes during which time the coach will address the behaviour and explain the consequences of repeated disruption.
If the child continues to behave in an unacceptable manner they will be asked to sit out for the rest of the session.
Lions Sports Academy has an Anti-Bullying Policy in place, details of which can be found on the Governance page of our website.
Lions Sports Academy does not accept liability for personal injury or the death of any participant unless directly caused by the proven negligence of the company or its servants.
Sibling discounts will automatically be calculated at time of booking.
Lions Sports Academy is committed to ensuring your child has an exceptional experience!
If you are not satisfied with the service we provide, then we want to know. If your child is still at the camp we can almost always resolve any problem. If we hear of a problem after the camp we will take great care to look into the matter, but are unable to provide compensation.
Please talk to the Head Coach promptly if you have any concerns. If your child is still at camp and the problem persists please contact our Safeguarding Officer. Your complaint will be taken very seriously and dealt with swiftly.
Lions Sports Academy acts as a Data Controller. For the purposes of the Data Protection Act 1998 we need to collect some personal details from you so we can process your booking, such as names, ages and any applicable medical or dietary restrictions.
It is your responsibility to ensure that you have the necessary permission to pass on the personal details of all the children for whom you are making a booking.
In addition, we would like to hold and use some of your details for future marketing purposes, for example, sending you promotional information. You have the option to opt out of any marketing material when registering.